If you can't hear any difference to the sound with SoundID Listen enabled (or if there is no sound at all), there may be an issue in audio output settings. This guide includes information on things to check in order to resolve the problem.
No sound / no calibration
To give you a better idea of where the problem could be, here are the basics of how it works: SoundID is a virtual output device that is capturing all computer audio for calibration. Once the audio is processed, SoundID outputs the signal to your physical output device - usually, that would be your built-in headphone jack or a more advanced hardware unit (an audio interface or DAC device):
Essentially, there is a signal going into SoundID and a signal going out of SoundID - input, and output. So to solve the problem, we must make sure that both input and output are set up correctly.
Set SoundID as the playback device in Windows sound settings.
By default, SoundID can take over your system output if you wish it to do. However, if you wish to set it up manually, you can do so in two general ways:
- Click on the speaker icon in the system tray (bottom right corner of the screen) and click on the ⌵ drop-down arrow to see the currently available playback devices. Select the Sonarworks Virtual Audio Device as your playback device:
- Go to Windows Settings > System > Sound and open the Sound Control Panel on the top right side of the window. You will then be able to set the Sonarworks Virtual Audio Device as the default System output:
Test SoundID output to make sure you've set it up correctly
- Go to SoundID > Settings > General and set up your physical output device & channels. You'll have options to use your built-in output as well as any audio hardware devices you have connected to your computer. Make sure the correct output channels are assigned for output. If you're not sure which is which, go through the list of available outputs to see if the audio signal is present in any of them: