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Zane
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Activity overview
Latest activity by Zane-
Zane commented,
Hi bryan brody Legere, thanks for reaching out, sorry to hear there is some trouble!It would be great if we could gather some more details on the issue: Is no sound present when you have the SoundI...
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Zane commented,
Hi Otis McDowell, thanks for reaching out, sorry for missing your comment earlier.We have a support guide on the “CoreAudio driver went missing” error message in SoundID Reference support center he...
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Zane created an article,
"Potential app conflict" error notification
If you are seeing a "SoundID error: Potential app conflict" error notification, this article provides steps for resolving this issue. There is a known Android bug with the hi-res codec - LDAC and A...
Zane Updated 1 follower 0 comments 0 votes -
Zane created an article,
My headphones are not supported, how can I request for them to be added?
How to submit a headphone request? If you own a specific headphone model that is not currently listed in the supported models list in the SoundID app, you can submit a model request. Are my headp...
Zane Updated 1 follower 0 comments 0 votes -
Zane created an article,
Does SoundID work offline?
No, the SoundID mobile app does not have an offline mode. You need to be connected to the internet for the SoundID features to function and to experience your personalized sound. If you are looki...
Zane Updated 1 follower 0 comments 0 votes -
Zane commented,
Hi Imaginer, thanks for reaching out! The CustomEQ option offers selecting the preset you want to build upon/tweak using the custom EQ features, see screenshots below: 1. This shows the current pre...
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Zane commented,
Hi Yousef Karimi, thanks for reaching out!Feel free to expand on your post with some more details, so we can assist further with your question or feedback. Thanks!
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Zane commented,
Hi Michael Cohen, thanks for reaching out! We haven't had a chance to calibrate this model to be added to the supported models list. I have taken note of your model request - generally, we prioriti...
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Zane commented,
Hi martin.lande, thanks for reaching, sorry to hear there is some trouble encountered.Before we proceed further, could you please check whether deleting the SoundID Reference standalone app's confi...
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Zane commented,
Hi Antoni Siemion, thanks for reaching out!SoundID currently supports only headphone calibration, thus we would not recommend using the app with another output option such as speakers as we can't g...